Product Recall Policy

Vita Nutrition Group LTD
Last updated: 19/02/2026

At Vita Nutrition Group LTD, product safety and customer protection are our highest priorities.

This Product Recall Policy sets out the procedures we follow in the unlikely event that a product needs to be recalled from the market.

1. Purpose

The purpose of this policy is to ensure that:

  • Any potentially unsafe or non-compliant product is identified quickly
  • Risks to consumers are minimised
  • Appropriate action is taken promptly
  • Regulatory obligations are met
  • Customers are informed in a clear and timely manner

2. Scope

This policy applies to all products sold by Vita Nutrition Group LTD through:

  • vitanutrition.co.uk
  • Online marketplaces (including Amazon, eBay and other platforms)
  • Wholesale and trade partners

3. Grounds for a Product Recall

A product recall may be initiated if we become aware of:

  • A potential safety risk to consumers
  • Incorrect or missing labelling information
  • Undeclared allergens
  • Contamination or quality concerns
  • Regulatory non-compliance
  • Manufacturing or packaging errors
  • Information received from suppliers, manufacturers or regulatory authorities

4. Recall Decision Process

When a potential issue is identified, we will:

  • Conduct an internal risk assessment
  • Liaise with the manufacturer and/or supplier
  • Review batch and traceability records
  • Assess the severity and potential impact on consumers
  • Determine whether a recall, withdrawal or corrective action is required

Where appropriate, we will consult with relevant authorities, including Trading Standards and the Food Standards Agency (FSA).

5. Customer Notification

If a recall is required, we will take reasonable steps to notify affected customers, which may include:

  • Email notifications
  • Website announcements
  • Marketplace notifications
  • Public notices where appropriate

Notifications will include:

  • Product name and batch details
  • Reason for the recall
  • Any potential risks
  • Instructions for customers
  • Refund or replacement procedures

6. Returns, Refunds & Replacements

In the event of a recall:

  • Customers will be advised to stop using the affected product
  • We will provide instructions for returning or safely disposing of the product
  • Full refunds or replacements will be offered in accordance with applicable law

7. Traceability

We maintain product traceability records to enable us to:

  • Identify affected batches
  • Trace products through the supply chain
  • Support effective recall procedures

8. Communication with Authorities

Where required, we will:

  • Notify relevant regulatory authorities
  • Cooperate fully with investigations
  • Follow official guidance on recall procedures and public communications

9. Continuous Improvement

Following any recall or product incident, we will:

  • Review the root cause
  • Implement corrective and preventive actions
  • Work with suppliers to prevent recurrence
  • Update internal processes where necessary

10. Internal Responsibility

Responsibility for product safety and recalls rests with senior management at Vita Nutrition Group LTD.

All staff and partners are expected to report any potential product safety concerns immediately.

11. Contact Information

Vita Nutrition Group LTD
Email: support@vitanutrition.co.uk
Website: https://vitanutrition.co.uk