Terms of service

Vita Nutrition Group LTD
Last updated: 19/02/2026

These Terms & Conditions ("Terms") govern your use of the website vitanutrition.co.uk ("Website") and any purchases made through it. By accessing our Website or placing an order, you agree to be bound by these Terms.

1. Company Information

Company name: Vita Nutrition Group LTD
Company number: 14461840
VAT number: GB428700402

Registered address:
77 Drake Road, Chafford Hundred, Grays, RM16 6RG, United Kingdom

Email: support@vitanutrition.co.uk
Website: https://vitanutrition.co.uk

2. Eligibility

To use this Website and purchase products, you must:

  • Be at least 18 years old
  • Be legally capable of entering into binding contracts

By placing an order, you confirm that you meet these requirements.

3. Products & Information

All products sold on this Website are food supplements. Food supplements:

  • Are not intended to diagnose, treat, cure or prevent any disease
  • Should not be used as a substitute for a varied, balanced diet and healthy lifestyle

We make every effort to ensure that product descriptions, images and pricing are accurate. However, we do not guarantee that all information is completely error-free.

4. Orders

4.1 Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities purchased per customer
  • Cancel orders in the event of pricing or listing errors

4.2 Order Confirmation

An order is not considered accepted until you receive an order confirmation email.

5. Pricing & Payment

All prices are shown in GBP (£) and include VAT where applicable, unless stated otherwise.

We accept payment via secure third-party payment processors, including but not limited to:

  • Stripe
  • PayPal
  • Debit and credit cards

We do not store your full payment card details.

6. Delivery

Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by:

  • Courier services
  • Customs
  • Incorrect delivery details provided by the customer
  • Events beyond our reasonable control

Risk of loss and damage passes to you upon delivery.

7. Returns & Refunds

Returns and refunds are governed by our Returns & Refund Policy, which forms part of these Terms.

Due to hygiene and safety reasons, food supplements may only be returned if:

  • They are unopened
  • They are in their original, sealed packaging
  • They are returned in accordance with our Returns Policy

8. Subscriptions (If Applicable)

If we offer subscription services:

  • You authorise us to charge your selected payment method on a recurring basis
  • You may cancel your subscription at any time via your account or by contacting customer support
  • Changes to pricing or terms will be notified in advance

9. Medical Disclaimer

Our products and Website content are for informational purposes only and are not intended to replace professional medical advice.

Always consult your GP, pharmacist or qualified healthcare professional before taking food supplements if you:

  • Are pregnant or breastfeeding
  • Have a medical condition
  • Are taking prescription medication

10. Limitation of Liability

To the fullest extent permitted by law, Vita Nutrition Group LTD shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits, business, or data
  • Any adverse effects resulting from misuse of our products

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

11. Intellectual Property

All content on this Website, including but not limited to:

  • Logos
  • Trademarks
  • Text
  • Images
  • Graphics
  • Design

is the property of Vita Nutrition Group LTD or its licensors and is protected by UK and international intellectual property laws.

You may not copy, reproduce, distribute or use any content without our prior written consent.

12. User Conduct

You agree not to:

  • Use the Website for unlawful purposes
  • Upload or transmit harmful code
  • Interfere with the Website’s security or functionality
  • Misuse customer accounts or personal data

We reserve the right to terminate access for violations of these Terms.

13. Privacy & Data Protection

Your use of this Website is also governed by our Privacy Policy, which explains how we collect and use your personal data.

14. Cookies

We use cookies and similar technologies. Please refer to our Cookie Policy for further information.

15. Force Majeure

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Strikes
  • Pandemic-related disruptions
  • Supply chain interruptions
  • Internet or telecommunications failures

16. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to These Terms

We may update these Terms & Conditions at any time. Any changes will be posted on this page with an updated revision date.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

Vita Nutrition Group LTD
77 Drake Road, Chafford Hundred, Grays, RM16 6RG, United Kingdom
Email: support@vitanutrition.co.uk